Common Questions & Answers

• To be listened to and for your views to be valued
• Being able to talk about your thoughts candidly without fear of retribution, criticism or judgement
• To be encouraged to take charge of your own mental and emotional well-being
• To concentrate on accomplishing your objectives and making the changes you wish to
• Work at your own pace while retaining your direction and momentum
• To rely on the right professional support when you find the therapy / coaching challenging. Even positive change can be daunting. The right encouragement and reassurance at the right times is critical
• Agreed session lengths, frequencies & fees from the outset
• To know that all information is treated with the strictest confidence. Any exemptions to this should be made clear before therapy begins (e.g. where you are a risk to yourself or to others)
• To have confidential notes regarding your sessions kept securely. Also to have access to your personal notes upon request
• To be able to review your target/goal on a regular basis over the course of therapy/coaching

Mustard Therapy & Coaching
Office 6 Enterprise House
Boathouse Meadow Business Park,
Cherry Orchard Lane
Salisbury, Wiltshire,
SP2 7LD

Yes, we offer appointments via ZOOM video.

Sharon’s hours

• Mondays 9.15-2.15pm/3.45-7.15pm
• Tuesdays 9.15-3.15pm
• Wednesdays 4:15-7.45pm
• Thursdays 9.15-3.15pm
• Fertility, psychotherapy for pregnancy, hypnobirthing, post-natal mental health, tokophobia, birth trauma & parenting sessions available within these clinic times
• Life coaching and other therapies are also available by telephone, ZOOM video.

Stewart’s hours

• Wednesdays 9.15am-3.15pm
• Thursdays 4.15-7.45pm
• Fridays 9.15am-3.15pm
• Telephone, ZOOM video sessions are also available on request.

Our sessions are 1 hour long, although some treatments can be longer in agreement by both parties. Sessions for children and young people aged 8-16 usually lasts 45 minutes.

Fees are currently:

• £73 per 1-hour session
• £58 per 45-minute session (for children and young people, 8–16 years old)
• Hypnobirthing appointments are £99 for 90 minutes

Please note where a health insurance provider or other organisation has agreed to fund therapy sessions, arrangements can be made for invoicing and payment directly with them.

Clients on a low income may be able to negotiate a small fee decrease. A limited number of clients on concessionary fees may be held at any given time.

Yes, we do, please see below.

Cancellation policy:

If you need to cancel an appointment, there will be no charge if at least 24 hours notice is given; except for Monday appointments, when cancellations must be received before 1pm on the preceding Saturday. However, the full session fee will be payable if the cancellation is within 24 hours of the allocated time (or after 1pm on Saturday for following Monday appointments).

Late policy:

If less than 10 minutes late, the remainder of the session will be able to proceed. However, if more than 10 minutes late the session may have to be rearranged with a cancellation fee payable.

We are legally required to comply with the Data Protection Act which sets out how confidential information must be handled. All information received regarding clients will be treated in the strictest confidence. This includes information gained directly from you in sessions or from any third party and referral reports. We do make brief notes about our sessions which are securely locked away. You, as our client, can request to see these at any time.

We will not retain your personal information longer than necessary. Our insurance requires this is kept for 7 years beyond treatment. We will not use your information for marketing. To read our full privacy policy you can find the link to the PDF on our ‘About Us’ page.

During the course of your treatment, it may be helpful to gain additional information from other professionals involved in your care. This will only be sought following a full explanation of the reasons and after gaining your written consent. Legally, your therapist can only give or receive information if they have this proof of consent. If, for whatever reason, you do not give consent, we will need to discuss the continuation of your treatment. Please Note: Merely having your GP details does not give us permission to contact them.

However in extreme circumstances, your consent would not be required where there may be a risk of serious harm to oneself or others. It is for this reason we ask you to provide your GP details before commencing therapy, for use in emergencies. If this matter were to arise, we would do our best to discuss this with you in advance. This action is highly unlikely to occur but essential if a client’s needs require additional support outside of the therapy relationship.

Please note: The exceptions to exclusive confidentiality are:

Where a criminal offence may have been or may about to be committed or is the subject of an ongoing police investigation. In this case, I have a legal duty to disclose such information
Where there is significant risk to self or others.
Where appropriate, information may be shared with the other therapist within Mustard Therapy and Coaching, however, they are bound by the same confidentiality policy.